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Warranty |
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| Return Merchandise Authorization |
Welcome to Prism’s RMA web-page. We apologize for any inconvenience caused due to non-functioning of our product.
Prior to requesting an RMA, please take the time to troubleshoot the Inflatable Light as mentioned in the product manual and read the Warranty information again. We would recommend calling the office and speaking to the Service Department to make sure that the product can only work if repaired at the factory.
The following steps outline Prism's RMA creation process. Each step must be completed to ensure that your RMA request is processed. The required form fields (indicated by an *) must be provided. |
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Click on the country where you need to RMA the product |
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Enter your shipping and contact information |
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Specify the product(s) or part(s) that you would like for warranty service |
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An email will be sent to Prism with the necessary details and you will receive specific instructions for returning your defective unit for replacement via email |
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The customer will send the defective unit |
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| Shipping Terms |
| The customer is responsible for shipping costs related to the return of the defective product(s). Prism bears the cost of shipping replacement units via UPS / FedEx Ground only. Expedited shipping (2 Day and Next Day) is only available upon request, but note that the customer bears the cost of this type of shipping. |
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